Academic project with Microsoft User Experience Team
TOOLS & METHODS
Sketch 3,Principle, Interviews, Competitive Analysis, Focus Groups, Elito Chart
Interaction Design, Visual Design, Prototyping
How can an intelligent digital assistant support the needs of students in 2020?
Siri, GoogleNow, Facebook M, Alexa, Cortana, Luka and myriad other speech or text activated assistants have all started the conversation about what intelligence is and does in system design. As Microsoft has always been caring about the realm of education, how can we utilize this new piece of technology to help students support their needs?
We proposed Microsoft Uni, utilizing data collected with an Intelligent Digital Assistant to facilitate education among students and instructors.
We approached the problem by researching on both Intelligent Digital Assistant and education, holding interviews and focus groups with users.
TEAM & DURATION
Daisy Yi Wang, Matt,
What is an Intelligent Digital Assitant?
What it is capable of doing? What are the areas it has been succeed in? We conducted a Competitive Analysis between Cortana, Siri, Google Now, Facebook M, Alexa and Luka. This allowed us to understand the pro’s and con’s of the various iterations of these assistants. It also provided us a basis for understanding their future potential.
We also conducted Expert Interview with the User Research Team at Microsoft, to get more details about an IDA.
UNDERSTAND THE CONTEXT
When and Where to Use?
To understand the contexts in which a digital assistant might function, we observed various locations on campus. We found that there is a functional breakdown of the different spaces:
Any built environment implies a set of functional and behavioral uses.
In general, students abide by those implications and feel uncomfortable outside of them.
An intelligent digital assistant (IDA) should be able to understand the relationship between environment and behavior.
An IDA should interact within the behavioral norms established by a built environment.
UNDERSTAND THE USER
What do they value?
What are they struggling with?
To help us better understand user needs and design considerations we interviewed a PHD in education technology, and a law student, as well as conducted Focus Groups round the topics of Student Experience, Intelligent Assistance, and Learning Spaces. Our participants were three students from different disciplines, ages and expertise. We focused specifically on their values and struggles.
Engaging, collaborative, no one left out in class
Whiteboards allow us to draw/ write freely.
Use phone to take photos for notes on whiteboard is convenient.
Think aloud can help me solve problems.
Knowledgeable and well-prepared professors are highly valued.
Equality among teachers and students.
They struggule with:
Voice-based digital assistant can be awkward sometimes.
Organizing and prioritizing things to do is a pain.
Focusing on grades takes away the learning aspect.
Campus digital services can get confusing when not putting together well.
Too many unrelated and disruptive emails.
Too many digital devices can be distracting in class.